Shipping Info

At Wagonbridge, we are committed to providing a smooth and reliable delivery experience. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high order volume, promotions, or holidays, processing may take additional time. We appreciate your patience in these situations.

2. Shipping Time

After your order has been processed and shipped, the estimated delivery time will depend on the destination and shipping method selected at checkout.

Estimated delivery times are generally:

Standard Shipping: 7–15 business days
Express Shipping: 3–7 business days, where available

Please note that these are estimates rather than guaranteed delivery dates.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, shipping method, and other applicable factors.

4. Tracking Information

When available, a tracking number may be provided after your order has been shipped.

Please allow some time for tracking information to become active in the carrier’s system.

You can use the tracking information provided to monitor the progress of your shipment.

5. Delivery Delays

Delivery times may occasionally be affected by circumstances beyond our reasonable control, including:

Severe weather
Customs processing
Carrier delays
Public holidays
Incorrect or incomplete shipping information
Unexpected transportation or logistical disruptions

If your package is delayed, please contact us and we will do our best to assist you.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

7. Customs and Import Duties

For international orders, customs duties, taxes, or other import charges may be imposed by the destination country.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Customs procedures and fees vary by country and are outside our control.

8. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at support@wagonbridge.com.

For damaged packages, please provide photographs of the package and the item received so that we can investigate the issue with the shipping carrier when appropriate.