Refund and Returns Policy

At Wagonbridge, we want you to feel confident when shopping for our vintage-inspired dresses. If you are not completely satisfied with your purchase, please review the return and refund conditions below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unworn and unused
Be in its original condition
Have all original tags and labels attached, where applicable
Be free from stains, odors, makeup, perfume, pet hair, or other signs of use
Be returned with its original packaging when reasonably possible

For hygiene and product protection reasons, items that have been worn, washed, altered, damaged, or otherwise used may not be eligible for return.

2. How to Request a Return

Before sending an item back, please contact us at:

Email: support@wagonbridge.com

Please include:

Your order number
The name of the item you wish to return
The reason for the return
Photos of the item if the product is damaged or defective

Our customer service team will review your request and provide return instructions if the return is approved.

Please do not send an item back before receiving return instructions from us.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs showing the issue. We will review the situation and, where appropriate, offer a replacement, refund, or another suitable solution.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, the refund will generally be issued to your original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

5. Return Shipping Costs

Unless the item is defective, damaged, or incorrectly sent, the customer is generally responsible for the cost of returning an unwanted item.

If the return is caused by an error on our part or a confirmed product defect, we will review the situation and determine an appropriate solution.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been worn or washed
Items that have been altered or damaged after delivery
Items with missing tags or significant signs of use
Items returned after the applicable return period
Personalized or specially made items, where applicable

7. Exchanges

If you need a different size or style, please contact us before returning your item.

Depending on product availability, we may be able to assist with an exchange. If the requested replacement is unavailable, we may offer another appropriate solution.

8. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, please first check with your payment provider or bank.

If you still cannot locate the refund, please contact us at:

support@wagonbridge.com

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will do our best to accommodate cancellation requests, but orders that have already been processed or shipped may no longer be cancellable. In such cases, you may need to follow the applicable return procedure.